Gather data about your contacts (position, company, work history, etc.) and embed it into the AI agent. The AI agent will then understand the customer 10 times better and can offer personalized help, just like a human would.

Now you can list and manage all your contacts in a central page.

AI agent can suggest help and inputs for conversations assigned to human agents

Now human agents can inspect conversations in real-time while the AI is solving them, and intervene at any moment to take over.

Now you will be able to save contacts in Open, you will also be able to manage them via the API. A contact is a user that can interact with the chatbot, phone AI or email AI, a single contact might have multiple conversations across different channels.

Now you will be able to define a schedule to sync and update knowledge from the source periodically

New powerful crawler that can crawl up to 100 pages, it can crawl complex and heavy websites too.

Generate conversation summary every multiple messages to keep the summary up to date.

Conversations with more than three messages will now have descriptive AI-generated titles instead of using the last message as the title.

You can now define a list of topics the AI should not handle. Any conversation related with these topics will be automatically handed off to a human agent.

When our AI can't solve a conversation, it automatically hands it off to a professional agent. Unlike our AI, agents do not work 24/7, so we’re introducing office hours to manage their availability.