Pioneering the pay as you get value model
The Leading AI Engine Available Today: Leverage AI to Tackle Complex Challenges.
Comprehensive Omnichannel Experience with an AI-Powered Workspace — Enhance Efficiency Instantly.
All-in-One Assistant Tool: Engage via Phone, Web, and Email, with AI as Your Frontline Assistant — Natively Integrated.
Solve complex customer support issues with AI, on every channel.
We use AI to save your business a lot of money, so you can be efficient and happy.
| NAME | Ours | Intercome | Zendesk |
|---|---|---|---|
uraiagent | Intercome | Zendesk | |
Cost per AI resolution | - | $0.99 per resolution | |
Omnichannel inbox | |||
AI powered workspace | |||
AI Compose | |||
AI to solve complex issues | |||
AI phone support | |||
AI phone transcript and recording | Unlimited | $0.035 per 10 minutes | |
AI email support | |||
Intelligent handoff | |||
AI based workload management | |||
Number of seats | ∞ (unlimited seats) | $139 per extra seat | $115 per extra seat |
AI powered help centre | Not AI powered | Not AI powered |
When the AI is not able to solve your customer problems, it will
hand it off to a human agent.
| NAME | Ours | Intercome | Zendesk |
|---|---|---|---|
uraiagent | Intercome | Zendesk | |
Handoff on the web | |||
Handoff on the email | |||
Handoff on the phone |
Manage your contacts from your support channels
| NAME | Ours | Intercome | Zendesk |
|---|---|---|---|
uraiagent | Intercome | Zendesk | |
AI contacts enrichment. | |||
# of contacts | 20K, then $1 per 1k | Unknown. | Unknown. |
API Access |
We understand that AI is a new technology — so you can monitor every action, knowledge base query that the AI makes to solve customers' problems, and supervise AI chats in real time
| NAME | Ours | Intercome | Zendesk |
|---|---|---|---|
uraiagent | Intercome | Zendesk | |
Debug mode | |||
Actions history | |||
Knowledge base access history | |||
Tokens encryption | - | - | |
Real-time supervision |
Integrate and train the AI agent with all of your knowledge bases
| NAME | Ours | Intercome | Zendesk |
|---|---|---|---|
uraiagent | Intercome | Zendesk | |
Website | |||
Notion | |||
Confluence | |||
Github |